Shipping policy

Shipping Policy

Thank you for shopping with Valero. Here's everything you need to know about how and when your order will arrive.

Order Processing
All orders are processed within 1–3 business days after your order is placed. You'll receive a confirmation email with tracking information as soon as your order ships. Please note that orders are not processed or shipped on weekends or holidays.

Shipping Times
Estimated delivery time is 7–15 business days from the date of shipment, depending on your location. Please note that these are estimates and not guarantees — delivery times may occasionally be affected by carrier delays, weather, or high-volume periods.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on all orders.

Order Tracking
Once your order ships, you'll receive a tracking number by email. If you haven't received tracking information within 3 business days, please contact us at tryvalero@gmail.com.

Wrong or Undeliverable Addresses
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment.

Questions?
If you have any questions about your order or shipping, contact us anytime at tryvalero@gmail.com and we'll be happy to help.